What we offer to you
Proactive server support – Disk space, CPU utilization, OS patches, and system health.
Data backup, Anti-Virus, monitoring and Email filtering services.
End-user life-cycle management via formalized procedures in conjunction with HR department.
User account management – password resets, file and directory permissions.
Manned Help Desk support, Monday through Friday from 8:00AM to 5:00PM.
On-call technician available outside of normal business hours (24×7).
Service ticket system maintained by McMillan with remote client access.
Formalized escalation and reporting process for proper handling of service interruptions, VIPs, upgrades, etc.
Tight integration with existing IT/IS personnel.
General support of Microsoft Office.
Email issues – sending and receiving.
Support of remote user issues, such as Internet connectivity, VPN, email, etc.
Resolve printing issues.
Support of mobile devices – iPhone, Blackberry, Windows Mobile.
Liaison with third party application vendors to report, manage and assist in the resolution of reported issues. Liaison with telecommunications vendors for trouble reporting and resolution.
Increased user satisfaction through formal and timely handling of support requests.
Reducing overall number of support issues through analysis and correlation of reported problems.
Improved user productivity through rapid problem resolution.
Reduced level of spam/unsolicited email, reducing mailbox clutter and exposure to malware threats.
A team of highly skilled IT professionals to support all aspects of the network.
Coordination between various vendors, planning meetings, schedule monitoring, progress tracking, design work (networks, server rooms, etc.), deployment plans, in short all the hundreds of details that someone has to track from start to completion to get the job done. McMillan Consulting assigns a project manager to each major project to see that the correct resources are available as needed, that appropriate documentation is created, and that schedules and goals are met.
“Garrett and Richard were most helpful and solved the problem, so not know what I would do without them.” ~Crown Jewels Produce